Tushinde Bet is committed to promoting safe gambling practices and providing comprehensive player protection tools designed to prevent problem gambling whilst supporting those experiencing gambling-related difficulties.
Tushinde Bet restricts access exclusively to individuals aged 18 years and above, with mandatory age verification occurring during the account registration process through National ID document submission. Players providing false age information or creating accounts under pseudonyms violate platform terms and face immediate account suspension without refund of account balances. The BCLB (Betting Control and Licensing Board) of Kenya enforces these age restrictions through periodic audits and investigation of player complaints regarding underage account access.
Tushinde enables players setting daily, weekly, or monthly deposit limits through account settings, preventing wagering beyond individually specified thresholds. A player establishing a KES 5,000 daily limit cannot deposit more than KES 5,000 per calendar day regardless of account balance—if attempting deposits exceeding limits, the system rejects transactions immediately displaying the active restriction. Increasing limits requires a mandatory 24-hour waiting period before changes take effect, protecting players from impulsive decisions to raise budgets during problem gambling episodes. Decreasing limits applies immediately, enabling rapid intervention when players recognize dangerous gambling patterns developing.
Self-exclusion options allow players temporarily closing accounts for periods of 7, 30, or 90 days, or permanently excluding themselves for indefinite periods. During exclusion periods, affected accounts become inaccessible—players cannot login, deposit funds, or place bets regardless of contacting customer support. Temporary self-exclusions automatically reactivate after specified durations unless players request extension before expiration dates. Permanent self-exclusion remains effective until players submit formal written requests to support@tushinde.com requesting account reopening, with mandatory 30-day cooling-off periods between permanent closure and reactivation eligibility. This structure prevents impulsive account reactivations during vulnerable periods following exclusion initiation.